Case Study: Emerald Isle Realty

Background

Starting in 1960 as a tiny vacation home rental service on the North Carolina coast, Emerald Isle Realty has evolved to become a best-in-class vacation home rental powerhouse. Annually, the company manages hundreds of properties for homeowners and rents to thousands of families during all seasons.

Case

From the beginning, the company has focused on renting to families. Recent research suggested that in spite of very high satisfaction reported by clients, people who had not used their service saw them as just another rental group.

BBG’s Insight

BBG determined that the pillar that built the business – its commitment to the family client – was as strong as ever. There seemed nothing that needed “fixing” from a classical rebranding point of view. Our recommendation was to strategically refocus their annual collateral materials (print and digital), making them more whimsical and family friendly.

“BBG keeps our Emerald Isle Realty Vacations catalog and Barefoot Guide fresh and exciting. The entire team is the absolute best to work with and always makes sure our graphics and photographs really pop!”

~ Julia Batten Wax

Owner, Emerald Isle Realty

Results

During the past three years, BBG has designed all customer-facing communications to take a much lighter, family focused tone.  Design, copy and imagery now create an instant recognition of the brand promise.